Terms & Conditions
Your agreement with us
Please read these terms carefully as they make up your agreement with us, together with your booking confirmation and the information on our website.
These terms and conditions apply to all booking contracts made with Denfurlong Farm Campsite, either online, by phone or through a travel or booking agent.
Changes to our terms and conditions
We may need to update our terms and conditions from time to time. You can find the latest version on our website.
If you’re not happy with our terms or have any questions about them, please contact us (our contact details are below). Otherwise we will assume you have accepted these terms.
Contacting
If you would like to discuss your booking with us, or have any questions regarding these terms and conditions, please do not hesitate to contact us.
Denfurlong Farm Campsite, Chedworth, GL544NQ
Tel: 07707181126
E-mail: hello@denfurlongfarm.co.uk
Website: https://www.denfurlongfarm.co.uk
Calls will be charged at your standard network rate.
We have a ‘Frequently Asked Questions section on our website which you may also find useful.
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Covid 19/Coronavirus – T&Cs UPDATE (Spring 2022)
No refunds or credit notes will be used on any grounds related to Covid 19.
No pitch number requests are guaranteed throughout the season. We reserve the right to move any bookings, groups may be split up and we may not allow mixing within pitches, depending on government guidance
All guests most follow the current guidance given by the Government in relation to all areas of Covid 19..
We reserve the right to refuse entry to the site where we believe one or more persons within the booking party may compromise the health, wellbeing or hygiene of our site, guests or staff, or where site hygiene and social distancing rules are not adhered to.
We strongly advise you take out appropriate third party travel or holiday insurance cover prior to confirm your holiday booking with us, including CV-19 non-delivery.
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Standard Terms & Conditions
Paying for your holiday
Your holiday is secured on receiving a booking confirmation.
Your balance will be due in full 1 weeks prior to arrival, this is non-refundable. Payment using a credit or debit card can be made online via our booking system.
If you have given us your e-mail address, we will send out a payment reminder e-mail a few days before your payment is due. We do not send reminder letters, but your payment due date is written on your confirmation for your reference. If there are any issues with your holiday payment, please notify us at the earliest opportunity so we can discuss this with you.
If your payment is late, we will notify you of non-payment. Non- payment will attract a non-negotiable late payment charge of £20.00 on all bookings. In the event we do not receive payment and we do not hear from you, we reserve the right to terminate our contract with you and cancel the holiday booking without a refund. All bookings made within 1 weeks of arrival must be paid in full at the time of booking.
Additional holiday costs
If you need to make significant changes to your booking such as the holiday date, cancel a holiday or amend you booking there is a charge of £5A payable at the time.
Casual & Last Minute bookings
In July & August we operate a two day minimum booking for electric hook ups, three days minimum over bank holiday weekends.
We reserve the right to decline any bookings or enquiries for arrival on the same day.
VAT
Changes in VAT does not change pitch prices.
Your booking confirmation
We will send you a booking confirmation within 24 hours of you making the booking with us to the email address provided on your customer account when booking. Please advise us of any changes to your email address.
If you do not have an email address, please advise us so we can arrange to send by postal letter.
It is your responsibility to let us know if you have not received your booking confirmation.
You will need to check the details on your booking confirmation are correct and you must notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival.
If you have any specific requirements you must contact us to check that we can comply with them before arrival.
Who’s coming?
Only the people named on the booking confirmation can use camping pitches. Please check your booking confirmation as soon as you receive it and please advise us of any changes right away.
Bookings and accommodation are non-transferable; we will not permit access to site any persons who have obtained a booking that was not purchased directly from ourselves or one of our registered booking agents.
The lead party is the lead person named on the customer account under which the booking is made and accepts ultimate responsibility for the booking including behaviour of all party members and payments. Accordingly, the lead party member must be present for the duration of the entire stay unless by prior arrangement with management.
You must let us know the total number of people coming with you (including children and babies) as you must not exceed the capacity of your pitch. The maximum per pitch is 6 people including all children and infants.
If you do exceed the maximum number of occupants, we will unfortunately have to turn any extra people away at check in.
We do not permit any accommodation to be sub-let under any circumstances.
By law we cannot permit guests to work from site.
You cannot have visitors to your pitch or on site without prior agreement from ourselves.
Who we cater for
Denfurlong Farm is a family park and caters for families and couples only and does not accept non-family orientated groups unless by prior arrangement. If you haven’t made a group booking and arrive in a group, we may ask you to leave the park without a refund. In certain circumstances Denfurlong Farm will accept bookings from clubs, school groups or similar.
Minimum ages
The lead party member must be aged 21 years or over, however we do not accept bookings for groups of more than 2 under 25s.
Late arrivals
If you are going to be late arriving for or pitch, please notify us at the earliest opportunity. If you do not contact us, the unit you have booked will only be held until noon the day after the booked arrival date (provided full payment has been received) after which time we may re-let without notice and without a refund.
If you are going to arrive for a holiday after reception has closed, please call us.
Due to our noise policy, only arrivals before dusk will be permitted to pitch up. We reserve the right not to permit pitching up after dark.
Park behaviour
We would like all our guests to enjoy their holiday with us here at Denfurlong Farm. We therefore reserve the right to refuse some bookings, if we think a person will compromise the enjoyment of other guests or the wellbeing of staff.
If you are unruly or antisocial whilst staying on the park, you will be required to leave immediately without a refund. This type of behaviour includes, but is not limited to, any discrimination against, or harassment of anyone in relation to their sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, relationship status, disability, sexual orientation, or gender re-assignment.
The company reserves the right to terminate any booking at any time, without compensation or refund.
No noise policy
Whilst we appreciate everyone is on holiday and we would like you to have the best time here at Denfurlong Farm, we ask that guests abide by the no noise policy to ensure the peaceful enjoyment of the park by all guests. Therefore, please note we have a zero-tolerance policy after 10.30pm. Our staff can patrol the site after 10.30pm to ensure the no noise policy is followed. If you are affected by noise during your stay, please call us on 07707181126.
What is included?
All pitches are booked on a ‘pitch only’ basis.
We do not supply any camping equipment.
Pitch requests
At the time of booking you can request a pitch you would prefer. This does not guarantee you this pitch and we can change you pitch allocation at anytime, for any reason
Check in and check out times
Check in and check out times will be confirmed in your pre arrival email.
With friends
If you are holidaying with friends and family, we appreciate you may wish to be together.
Please note we can only accept a maximum of 4 bookings as being ‘With Friends’ within any particular group. Larger group enquires may on occasion be accepted and pitches allocated at the discretion of management. This restriction is to help protect the family environment and the enjoyment of other guests. Consequently the behaviour of linked ‘with friends’ bookings must be in keeping with the rest of the site.
Holidays with pets
Dogs must be pre-booked, a maximum of 3 dogs per pitch.
Dogs must be kept on a lead at all times whilst on site. If dogs display unsocial behaviour or cause disruption to other guests we reserve the right to terminate the booking forthwith without compensation. Dogs must never be left unattended within a pitch.
Please note that you won’t be able to take your pet into our toilets, showers or shop.
Vehicles
We allow one vehicle per booking. Additional vehicles, which included towed cars must be paid for as an extra vehicle. Extra vehicles may not have space to park on the pitch, and may be asked to park elsewhere.
The maximum speed limit across the site is 5mph for all vehicles and must be adhered to at all times and all park roads and areas are subject to Road Traffic Law.
No driving is permitted generally around the site between midnight and 7am (unless unavoidable) to ensure minimum noise disturbances to other guests. Please respect the peaceful enjoyment of other guests.
Commercial vehicles
By law we cannot permit guests to work from site. Our license extends to short term holiday accommodation only. Where there is a genuine holiday booking and a guest has no option but to use their own commercial vehicle we can make an exception so long as:
- The guests do not work from site
• Are not here for their own business means
• The commercial vehicle is in a good state of repair and is no larger than a standard panel van (e.g. Transit)
• Is parked in one of the site car parks rather than on a pitch if requested by Denfurlong Farm staff.
• The guest allows us to make the necessary checks to confirm the above e.g. Allow us to confirm the van is clear of tools etc
Denfurlong Farm reserve the right to refuse entry to any person or vehicle under the managements discretion.
Towing vehicles
There are times when, due to the nature of the grass environment, vehicles may get stuck in the mud. We can assist with the towing of vehicles from pitches during normal office hours. If assistance is required, you will be asked to sign a disclaimer as we are unable to accept responsibility for any damage caused when giving assistance. Charges may apply.
Parking
We do provide parking on site for vehicles.
In most cases one vehicle can be parked on your pitch. If you require additional parking, you must tell us in advance of your holiday, so we can ensure your requirements can be met if possible.
Your touring pitch
Due to fire regulations the size of your unit (caravan, motorhome, tent) must be given at the time of booking to ensure the pitch is large enough. If on arrival your unit exceeds the dimensions given at the time of booking, then we reserve the right to relocate you to another pitch. Should there be no availability elsewhere, then we even reserve the right to refuse you a pitch. No refund would be offered.
Gazebos are only permitted on the pitch if you have booked it as an extra. Please check this when booking your pitch.
We do not permit the use of chemical toilet sanitising products containing formaldehyde.
You must follow our full pitching up instruction issued on arrival. You must ensure there is a 2m buffer between you and the next pitch.
Leaving early
It is not possible to offer part refunds if you decide to leave early. Once you advise reception that you have vacated your pitch / accommodation we reserve the right to re-let the pitch/accommodation.
Changing your holiday
If you need to make any changes to your booking, please call us as soon as possible on 07707181126, we will try our best to help. Be aware that what you change may cost more or not be available. There is also a £5 admin fee for any changes to your booking. Any changes made within 28 days of your holiday start date may count as a cancellation. We will always try to accommodate changes, including date changes, but if this isn’t possible and you don’t keep to your original booking, this will count as a cancellation.
Cancelling your holiday
We hope that you won’t need to cancel your stay, but if you do, this needs to be put in writing via email or letter. If you have any questions please call 07707181126. Cancellations are non refundable.
Alcohol/drugs
We only sell alcohol to persons 18 years or over. We reserve the right to request to see an approved form of identification – passport, photo driving license or valid identification card when purchasing alcohol on site. We reserve the right to refuse to serve alcohol to anyone, regardless of age, at the management’s discretion.
Smoking
All our facilities are strictly non-smoking. E-cigarettes are also not permitted in any of our facilities.
Personal property
Denfurlong Farm accept no responsibility for personal property left on site. If items are left behind, we can arrange for them to be returned subject to payment of postage cost which will be confirmed before the item is posted.
Electricity supply
The electricity supply to our electric pitches, is nominally 10 amps, however we reserve the right to reduce this capacity without warning and cannot guarantee a full supply during periods of high demand or under conditions out of our control.
Our legal responsibilities
Whilst we want all guests using Denfurlong Farm to have great holiday we would like to remind you using our amenities and facilities is at your own risk. Denfurlong Farm will not accept liability for the loss or damage to persons and /or property, or accommodation, or for any amenities becoming unavailable due to circumstances beyond our control.
Health and Safety
Our rules are designed to keep you safe and we require all guests to observe these rules and all safety signage and directions.
In accordance with health and safety advice and for the safety of all persons on the park we do not permit guests to fly drones.
Child supervision
We want the whole family to enjoy their holiday so please make sure you know where your children are at all times.
We do not offer childcare services, children remain the responsibility of their parents or guardians whilst at Denfurlong Farm.
Children must be supervised by parents or guardians during children’s activities and events and when using the facilities.
Other things we would like you to know…
Please ensure BBQ’s are positioned so they do not burn the grass or become a fire hazard; they should be kept off the ground and in a well-ventilated area. BBQs should not be used or stored within any type of accommodation as this can cause deadly carbon monoxide poisoning. We do NOT allow disposable BBQs on our site.
We do not knowingly allow anyone to stay who has a record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour; or is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or subject to a Risk of Sexual Harm Order or Child Abduction Notice. By making a booking, you are confirming that the above does not apply to anyone in your party. If it later becomes known to us that this is not the case, we reserve the right to cancel your booking and require you, and all members of your party, to leave the park, without refund.
We are not responsible nor issue refunds for events beyond our control including but not restricted to extreme force majeure events such as war and acts of terrorism (and threat of these), civil war, significant risks to human health such as the outbreak of serious disease or natural disasters such as floods, earthquakes or extreme weather conditions, the act of any government or other national or local authority, local loss of power or water and all similar events outside our or our supplier’s control.
Making a complaint
All the team here hope that you have a wonderful holiday, but should you have cause to complain then here is what you will need to do.
Pop in to see the Reception team on site so we can try to put things right, or you can call us on 07707181126. Please inform us of any problems during your stay so that we can log your complaint, as we cannot rectify or compensate complaints once you have left the park.
If your holiday is over and you’re still unhappy, please email your complaint to hello@denfurlongfarm.co.uk , within seven days of the end of your holiday.